Terms of Service

1. About Yuzu

Yuzu (“we”, “us”, “our”) operates orderyuzu.com, a B2B marketplace that enables superyacht crew and procurement professionals (“Buyers”) to discover, request quotes from, and place orders with vetted marine suppliers (“Merchants”). By creating an account or using the platform you agree to these Terms.

2. Eligibility

You must be at least 18 years old and have the legal authority to bind your vessel or organisation to these Terms. Yuzu is a professional B2B platform and is not intended for personal consumer use.

3. Accounts

• You are responsible for keeping your login credentials confidential.
• You must provide accurate information when registering and keep it up to date.
• You may not share your account or allow others to access it on your behalf.
• Notify us immediately at legal@orderyuzu.com if you suspect unauthorised access.
• We reserve the right to suspend or terminate accounts that violate these Terms.

4. Orders and quotes

Yuzu facilitates the quoting and ordering process between Buyers and Merchants. The following apply:

• Submitting a quote request does not constitute a binding order. An order is confirmed only when a Buyer explicitly accepts a quote.
• Prices, availability, and lead times are set by Merchants and may change. Yuzu does not guarantee any quoted price or delivery schedule.
• Once accepted, an order creates a binding agreement between the Buyer and the Merchant. Yuzu acts as the platform facilitating that agreement, not as a party to it.
• Buyers are responsible for verifying that all order details (quantities, specifications, delivery port, vessel name) are correct before accepting a quote.
• Cancellations and amendments after acceptance are subject to the individual Merchant’s policy.

5. Payments

• Payments are processed via Stripe or by bank transfer as agreed between Buyer and Merchant.
• Yuzu charges a platform fee (currently 2%, subject to change with 30 days’ notice) on each completed order. This fee is included in the quoted price and paid by the Merchant.
• Credit notes may be issued by Merchants to resolve delivery issues. Credit notes are redeemable against future orders with the same Merchant on the Yuzu platform and have no cash value.
• All prices on the platform are exclusive of VAT/sales tax unless stated otherwise. Applicable taxes are the responsibility of the Merchant and the Buyer in accordance with their respective jurisdictions.

6. Delivery and issues

• Merchants are solely responsible for the quality, accuracy, and timely delivery of goods.
• If goods are missing, incorrect, or damaged, you should raise an issue report within 48 hours of delivery using the platform’s issue reporting tool.
• Yuzu may facilitate resolution between Buyer and Merchant but is not liable for any loss arising from a Merchant’s failure to deliver.

7. Acceptable use

You agree not to:

• Use the platform for any unlawful purpose or in violation of any regulations.
• Attempt to circumvent the platform by transacting directly with Merchants you discovered through Yuzu during the period of your active account and for 12 months thereafter.
• Scrape, copy, or systematically extract data from the platform without our written consent.
• Upload malicious code, interfere with the platform’s infrastructure, or attempt to gain unauthorised access.
• Impersonate any person or entity or misrepresent your affiliation with a vessel or organisation.

8. Intellectual property

All platform software, design, trademarks, and content produced by Yuzu remain our exclusive property. You are granted a limited, non-exclusive, non-transferable licence to access and use the platform for its intended business purpose only. You may not reproduce, modify, or distribute any part of the platform without our written consent.

9. Limitation of liability

To the maximum extent permitted by applicable law:

• Yuzu provides the platform “as is” without warranties of any kind, express or implied.
• We are not liable for any indirect, incidental, consequential, or punitive damages, including loss of profit, revenue, or data.
• Our total aggregate liability to you for any claim arising from your use of the platform shall not exceed the total platform fees paid by or attributable to your vessel in the 3 months preceding the claim.
• Nothing in these Terms limits liability for fraud, gross negligence, or death or personal injury caused by our negligence.

10. Termination

You may delete your account at any time from the Account settings page. We may suspend or terminate your access immediately if you breach these Terms, if required by law, or if we discontinue the platform. Upon termination, your right to access the platform ceases. Sections 8, 9, and 11 survive termination.

11. Governing law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer protection laws in your jurisdiction require otherwise.

12. Changes to these Terms

We may update these Terms from time to time. Material changes will be notified by email at least 14 days before they take effect. Continued use of the platform after that date constitutes acceptance of the revised Terms.

13. Contact

Legal enquiries: legal@orderyuzu.com

Yuzu • orderyuzu.com