Support
Need help with the yuzu app? Email us and we'll get back to you as soon as possible.
Frequently asked questions
How do I join a vessel?
After creating your account, search for your vessel by name or IMO number and submit a join request. Your vessel admin will approve it — you'll receive an email confirmation once you're added.
How do I place an order?
Browse suppliers from the Market screen, tap a supplier to view their catalogue, add items to your basket, and submit a quote request. The supplier will respond with pricing, which you can then accept.
How do I pay for an order?
Once you accept a quote, you can pay by card (Stripe), bank transfer, or credit notes if you have any available. Payment instructions are shown on the order screen.
What happens if something is missing from my delivery?
Open the order in the app and tap "Report an issue". Describe the problem and attach a photo if needed. Once the supplier resolves it, a credit note is automatically issued to your account.
How do budget codes work?
Your vessel admin sets up department budgets (e.g. Galley, Deck, Guest). When placing orders you can assign items to a budget code — admins and HODs can track spend per department in real time.
I'm a supplier — how do I list on yuzu?
Visit seller.orderyuzu.com to register as a supplier. Our team reviews all applications before approval.